Learn what customers have to say about customer experience, how packaging can be designed for specific situations, and how one pizza brand saved New Year's Eve.
Bite-Sized Delight From the Episode:
• Why customers want to share their positive brand experiences online.
• How the best companies anticipate their customers’ wants and needs when designing the packaging for their products.
• How DiGiorno’s pizza “saved the night” when Papa John’s and Domino’s failed to deliver.
Are You Looking for Things We Referenced?
• 2018 CX Index
• Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media - by Dan Gingiss
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
