Learn about new tactics to enhance your customer service in social media, how one school district deals with frustrated parents on snow days, and the airline that saved a wedding.
Bite-Sized Delight From the Episode:
• How to better serve your customers across all social media platforms.
• How to explain and empathize when communicating about unfortunate situations that will impact your customers.
• How to go the extra mile for a customer - and provide the opportunity for others to watch the process.
Are You Looking for Things We Referenced?
• How to Improve Your Social Customer Service in Three Easy Steps
• Four Ways to Speak to Your Customers Effectively on Social Media
• How to Take Your Customer Care on Social Media to the Next Level
• EmpowerCX - April 9-10, 2019 - Ft. Lauderdale, Florida
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
