Learn the key takeaways from a designer of colored bricks, how behind the scenes activity can support your customer-facing activity, and how the art inside the front door can set the tone for a stay.
Bite-Sized Delight From the Episode:
• Every step of the journey (even before and after they interact with you) is relevant to the customer’s experience.
• How delegation can help you deliver remarkable experiences in each interaction.
• How art and aesthetics can establish first impressions for your customers.
Are You Looking for Things We Referenced?
• Five Things I Learnt as a Designer at LEGO by Johnny Makes
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
