Learn about one company's efforts to make large returns painless and simple, five ways to disrupt a common travel experience, and what we love and can't stand about the rental car industry!
Bite-Sized Delight From the Episode:
- Turn a Mistake into a Great Experience - Even when things go wrong, if you work to deliver a remarkable experience you can create a raving fan.
- When You Do the Same Things as Your Competitors, Everyone Loses - You'll stop being treated like a commodity as soon as you stop acting like one.
- Small Things Can Make a Big Difference - Improve your customer touchpoints by comparing them to the best and worst of the rental car industry.
Are You Looking for Things We Referenced?
• Wayfair
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
