Learn about concluding a business relationship in a remarkable way, making it easy for your customers to comply with your contracts, and archaic interactions that hamper your success.
Bite-Sized Delight From the Episode:
•The Xcellent Xfinity Xperience - by turning the process of cancelling service into a positive experience, Xfinity/Comcast earns the chance to get the business back in the future.
• Thoughtful Design Makes Contract Compliance Easy - U-Haul’s frequent reminders about refueling a rental truck lead to ease and efficiency for everyone involved in the rental process.
• Don’t Get Caught in Old Ways to Update a New Address - Make sure common customer requests (like a change of mailing address) are easy to deliver on - as opposed to using archaic technologies and timeframes.
Are You Looking for Things We Referenced?
• Xfinity (Comcast)
• U-Haul
• Experience Points
Find more links and a full transcript of the show at:
http://ExperienceThisShow.com. See you next week!
