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Title: No Complaints, No Lawsuits
Author: Hal Denton, Fiona Lally
Narrator: Steven Brand
Format: mp3
Length: 1 hr and 59 mins
Release date: 10-24-18
Ratings: 4.5 out of 5 stars, 5 ratings
Genres: Insurance
Publisher's Summary:
If you haven’t integrated customer expectations into your risk management program, you’re exposed, even if you’ve done nothing wrong. Quality risk management is an innovative approach to managing risk that combines elements of traditional risk management with quality management to reveal the full range of potential losses facing organizations today. No Complaints, No Lawsuits distills this approach into 11 guiding principles that can ensure that your risk management program is ready to meet today’s demands.
