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Title: Difficult Conversations
Author: Douglas Stone, Bruce Patton, Sheila Heen
Narrator: Douglas Stone, Bruce Patton, Sheila Heen
Format: mp3
Length: 5 hrs and 40 mins
Release date: 07-27-00
Ratings: 4.5 out of 5 stars, 2,512 ratings
Genres: Conflict Resolution
Publisher's Summary:
Difficult Conversations teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations.
