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Title: Powerful Phrases for Effective Customer Service
Author: Renee Evenson
Narrator: Kelly D’Ambrosio
Format: mp3
Length: 7 hrs and 58 mins
Release date: 08-30-22
Ratings: 1 out of 5 stars, 1 rating
Genres: Conflict Resolution & Mediation
Publisher's Summary:
Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.
