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Title: The Frictionless Organization
Author: Bill Price, David Jaffe
Narrator: Caroline Miller
Format: mp3
Length: 8 hrs and 8 mins
Release date: 05-27-22
Ratings: 5 out of 5 stars, 1 rating
Genres: Consumer Behavior & Market Research
Publisher's Summary:
Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.
