Marlon Rodgers is the Assistant General Manager at Adventure Air Sports in Kennesaw, GA. In this interview, Marlon gives us a look at what the guest experience is like at Adventure Air Sports.
Key takeaways:
- Harnessing the benefits of the “cul-de-sac kids,” who will share the experience with their neighbors
- Using memberships to help make an impact on guests’ lives in addition to economic value
- User-generated content should make the guest feel more connected to the venue
