In this interview, Josh chats with Luke Schueler, Founder and COO of Flying Squirrel Sports. We talk about how Flying Squirrel strives to control every aspect of the guest experience to ensure the highest level of satisfaction and safety. From manufacturing their own equipment to customizing every square inch of their facilities, Luke shares some insight into their design process and the importance of seeing the business through the eyes of the customer. He also has some pretty wild stories about turning around really bad situations along with lessons learned to avoid service failures in the future. And of course we can’t talk about Flying Squirrel without talking about the color pink.
