Greg Spittle is the Founder of Active8 Software, which is now part of the ROLLER family. Prior to Active8, Greg spent several years as an operator in the trampoline and adventure park space, and during that time, identified several ways to enhance the guest experience that led to higher satisfaction, increased online conversions, and revenue growth of the park. In this interview, Greg shares several suggestions that can reduce queues, making the arrival process more efficient, and even turn friction points into opportunities that make guests feel like VIPs. From a software standpoint, Active8 and ROLLER have shared an identical vision that technology should be used to remove friction from the guest experience, which can significantly reduce time that the guest spends completing compulsory tasks, as well as reduce labor for staff to complete tasks that historically took much longer. By joining forces, there is a lot to look forward to in the near future!