“In SaaS, switching costs are much easier. And so there's a lot more worth that has to happen on the customer success side too, again, ensure value high, high-value use cases, etc. So a lot of what we do is focus on doing our best to measure customer health. And you can think of health from a vendor's perspective as a value from a customer's perspective. So if I believe, you as a customer, are deriving great value from Box, I will give you a high health score. If I think you're not deriving great value, you will have a low health score. So the battle for us is less about, we've gotta fend off these competitors all the time. Really, if you think about it proactively, our job is just to deliver as much value as we possibly can.”
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