The CX team is the face of the company. The customer relationships they build and nurture are the basis for both short-term and long-term success.
On CX day, we celebrated these unsung CX professionals all over the world. We hosted a wide-ranging discussion about everything CX with Subreina Thelwell, Senior Customer Success Manager at Uniphore, and answered your burning questions about the function.
We discussed:
-Why CX is a team sport
-What CX leaders should focus on
-How to encourage sales to focus on CX
-What skills should a CX professional have
-The future of CX
Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.
