Due to a new partnership, conversational AI and automation capabilities are about to be brought together for the first time in our industry. This pairing marks the start of a revolution unlike any seen in the CX space.
In this special episode, we bring you a discussion about the recent acquisition of Jacada by Uniphore.
Special Guest Host, Jeannie Walters, CEO & Chief Customer Experience Investigator at Experience Investigators, welcomes Umesh Sachdev, CEO and Co-Founder at Uniphore, and Yochai Rozenblat, Former CEO at Jacada, to talk about how the partnership will benefit their customers and the industry overall.
We discuss:
-How the acquisition came to be
-How the partnership will benefit the industry
-How call centers have changed since the pandemic
-What AI and automation can do for customer experience
Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.
