In this excerpt from Inside Restoration & Recovery, host Martha Lewis talks with Jason McClaren, Director of Facilities Operations at Reunion Rehabilitation Hospitals, about BMS CAT’s rapid-response capabilities in critical healthcare settings. Jason recounts a major incident when a failed air handler flooded nearly half of their operating rooms overnight. BMS CAT’s 24/7 readiness meant Jason could hand off the keys and step away, confident that expert crews would erect temporary containment walls, remove water, and restore several ORs swiftly—minimizing downtime for life-saving procedures. “They got those rooms turned back over really quickly so we could continue,” Jason says. He adds that with BMS CAT on call around the clock, his role shifts from hands-on manager to strategic overseer: “I can have my weekend and just call in to check in—I don’t have to micromanage.” This partnership model underscores the importance of reliable, specialized restoration teams in maintaining uninterrupted patient care.
