In today's episode, Serge Ethuin, the General Manager of the Hotel Metropole Monte-Carlo shared a bit of his journey through the coronavirus crisis—from the trials and tribulations to the small victories as well. Serge, a true leader with over 35 years of hospitality experience under his handsome leather belt, had a few “firsts” in his long-time career to contend with during 2020—not just a pandemic, but also, the decision to shut down the hotel and inform 250 team members that the hotel would be closing. Endearingly referring to his team as "collaborators," it’s exceedingly obvious that the Hotel Metropole truly views its staff as so much more—they’re considered family. Thus, the closure process—not so much technically, but rather, emotionally—was challenging, to say the least.