TransForm provides hotels with an efficient and streamlined way of collecting payments by eliminating paper-based authorization forms. Instead, guests can make payments in real-time using a payment link sent via email or text message. This not only saves time for hotel staff but also provides a better guest experience as payments can be completed quickly and easily.
According to Cortlin Gillis, Sales Executive for B4CheckIn, one of the common pain points experienced by hotel guests is the need to undertake multiple tasks just to make a payment. He notes that TransForm solves this problem by providing guests with an easy-to-use platform that allows them to complete payments on their phones without having to fill out forms or send back authorization letters.
The Madison Concourse Hotel is one property that has benefited from TransForm's integration with Maestro PMS since 2009. Nattika Wattanasuttiwong, Director of Operations at the Madison Concourse Hotel, notes that before using TransForm, the hotel had been using third-party websites which required it to go through multiple steps before completing payments. However, since switching over to TransForm, she says everything has become seamless from sending requests to receiving payments.
Warren Dehan, President of Maestro PMS, acknowledges that partnerships like these are crucial as they allow hotels like Madison Concourse Hotel to access innovative technology solutions which they may not have discovered otherwise.
He notes that client feedback drives innovation at Maestro PMS resulting in improved services such as its chat support system which allows clients quick access via phone or online chat when they experience issues. Maestro PMS has been a longstanding leader in the hospitality industry. One of the key reasons for its success is its ability to listen to clients, adapt to new technology and provide seamless integration. The partnership withB4CheckIn and its TransForm payment platform is just one example of how Maestro PMS continues to innovate and improve operations while providing excellent customer service.
