Topics covered in this episode
- Why providing customers with a desired outcome is crucial
- How to align customer success properly within an organization and how to measure it
- The scoreboard Nick recommends using to help rationalize feedback
- Customer outcomes + great customer experience = customer success
Check out the making of Nick's rap song, "Who's Fired Up?" here.
This is a ProfitWell Recur Studios production—the first media network dedicated entirely to the SaaS and subscription space.
