Description

In this episode, Travis is joined in the studio by his former co-host Patrick Downs, Mid-Market Account Executive at Kallidus, and Ryanne Koch (Doumet), Sr. Manager of Customer Success at PandaDoc, for a "healthy" conversation around sales and customer success alignment.

We dive into:

• How to break silos between sales and customer success teams
• Why you shouldn’t make sales teams responsible for churn
• Best practices for improving the customer handover process