At Banner Health, an agency serving 14,000 patients at 6 branches, the COVID-19 pandemic has spring-boarded video visits and patient engagement 5-10 years into the future. Clinicians are now willing to use innovative ideas to their advantage in a way that all of the change management and planning in the world wouldn't have accomplished on its own.
Kimberly Lane, Senior Director Post-Acute Home Health Operations at Banner Health, joined this episode of McBee CareThreads to talk about how to use disruptive experiences to improve patient care.
What we discussed with Kim:
- How she allayed team members' concerns early in the pandemic
- The value that a bring-your-own-device contract brought to her team and patients
- Kim's team-building and communication advice for a remote-work environment
This discussion with Kimberly Lane was taken from our show McBee CareThreads. If you want to hear more episodes like this one, check us out on Apple Podcasts here.
If you don’t use Apple Podcasts, you can find every episode here.
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