In this conversation, Alan Frelix, the founder of The Closing Exchange (now a part of ICE Mortgage Technology) discusses the importance of having a variety of ways to service customers. From his experience in both lending and title/settlement, Alan is clear on the importance of scaling and integrating ever-evolving digital technology into their processes. He says it will not only enhance the customer experience, but also to reduce fraud risk. Frelix advocates for proactive communication between settlement agents and lenders to drive innovation and improve the customer experience. Education is crucial for both consumers and industry professionals in adopting a digital processes that delights consumers. Frelix stressed the importance of having engaged notaries willing to walk borrowers through the closing process to make for a positive experience and, therefore, a positive perception of the companies and individuals involved. If you’re curious about production elasticity in a difficult to predict market, he says it is possible to expand your capacity and extend your reach, all while protecting your reputation and bottom line.
Chapters:
00:00 Introduction to Alan Frelix and The Closing Exchange
06:05 Acquisition by ICE and Its Implications
08:50 Challenges for Title and Settlement Providers
12:11 The Importance of Customer Experience
14:52 Navigating the Future of Digital Closings
17:53 Empowering Settlement Agents
20:45 Education as a Key to Adoption
24:09 The Role of Technology in the Industry
27:01 The Need for Proactive Conversations
29:58 Conclusion and Future Outlook
Get In Touch…
For a direct conversation with ICE Mortgage Technology, email Mitch.Cohen@ICE.com
To learn more visit icemortgagetechnology.com
Mary Schuster (Host), mschuster@octoberresearch.com
To find more episodes of “Keys to Real Estate” or learn more about October Research – the nation’s leading independent provider of market intelligence, industry news, expert analysis and regulatory information for professionals in the real estate, title, financial and settlement services industries – visit www.OctoberResearch.com.
Episode sponsored by RamQuest – https://www.RamQuest.com
Episode produced by October Research – https://www.octoberresearch.com
