Description

It’s the final countdown…

We’re preparing to wrap up this round of 4DX at the end of
August. Will we meet our goal of reducing driver turnover to 25%? Only time
will tell.

Phillip sits down with Caleb from the Recruiting Team and
Nathan Anderson from the Load Planners and Account Managers team in this
episode of Terminal Exchange.

Recruiting Team

Increase online reviews. Increase drivers in Certified RED.

Caleb and the Recruiting Team have completed their first WIG
of increasing online reviews for Nussbaum, and now they’re working on expanding
the number of drivers in Certified RED. He explains what Certified RED is and
how it doesn’t just benefit the driver; it benefits the company. What drives
you to become Certified RED?

“Well, we’re employee-owned. So being employee-owned means if it’s good for the company, it’s also good for you as the driver. It’s tying the two together.”

Load Planners and
Account Managers Team

Decrease home time misses.

Nathan Anderson and the Load Planners/Account Managers team
are facing a frustrating feat head-on. How can they get drivers home
successfully and on-time? Check out how they ensure a load is good-to-go for a
driver and what counts as a home time miss. They’re holding themselves to a
high standard and are hard at it.

“Where is this load going to end this guy? You’re calculating his drive
time now, the hours left on his 70, how many you expect him to have once he’s
delivered that load, and the probability of having a load in that area that’s
going to get him back home.”

Quotes

• Caleb
  • “We’ve seen a very surprising effect from those.
    Since we’ve done it, we have people calling in saying, ‘Wow, you guys have the
    best reviews online that we’ve seen!’”
  • “It will 1. Benefit you. It will 2. Benefit the
    company. And anybody with the mentality of, ‘Oh, it’s all for the company…’
    Well, we’re employee-owned. So being employee-owned means if it’s good for the
    company, it’s also good for you as the driver. It’s tying the two together.”
  • “A lot of companies have the mentality that a recruiter
    is there to get you in the door and after that, you don’t talk to recruiters
    anymore. We enjoy drivers that come up and talk to us again after we hire you;
    it’s nice to still have a relationship with you.”
• Nate
  • “All those things add time and work for not only
    the driver but the load planner, the CSR, and the driver manager.”
  • “Where is this load going to end this guy?
    You’re calculating his drive time now, his hours left on his 70, how many you
    expect him to have once he’s delivered that load, and probably the probability
    of having a load in that area that’s going to get him back home.”
  • “We’ve seen some real good improvements over
    time. The percentage of loads with bad or inaccurate information has definitely
    dropped.”

Links

Ep. 18: The Wildly Important Gap

Ep. 27: So Many WIGS