Customer experience is more than just an exchange of goods or services. John Hightower, Co-founder and CEO of Arch + Tower, an FD company, discusses how multi-faceted the customer experience can be and how a better experience can lead to increased profits.
Arch + Tower is a consulting team specializing in customer experience, employee experience and operational excellence. Learn more: www.archandtower.com
LinkedIn: https://www.linkedin.com/company/archandtower/
Questionnaire: https://www.archandtower.com/post/questions
