Call booking rates are a critical KPI for any service business, and ServiceTitan’s TitanAdvisor can help you optimize them. In this episode, Brittany Burgess, Senior Customer Advocacy Specialist at ServiceTitan, shares five key TitanAdvisor wins that can help increase your call booking rate.
We’ll break down the importance of clicking the green call bubble, reviewing call recordings, following up on unbooked leads, and other actionable insights to help CSRs perform at their best.
If you’re looking for practical, easy-to-implement strategies to improve your call center operations, you won’t want to miss this episode!
Join us as we discuss:
[2:00] Why your CSRs should utilize the “call bubble” when booking jobs
[13:19] Following up on opportunities in TitanAdvisor
[23:18] Scheduling follow up reports and unpacking Second Chance Leads
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.
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