Transformation can be challenging to business leaders, but taking the time to ask the right questions can produce some incredible results. #MillenniumLive welcomes Karen Hold, Founder & CEO of Experience Labs, to talk about the journey of her career and building a culture of innovation. Her brand strategist & customer experience background has led to her co-authoring her first book: Experiencing Design - The Innovator’s Journey, published by Columbia University Press. Karen shares some insightful stories from her impactful year at P&G, working with Folgers brand, and how she's helped some of the most prestigious Fortune 500 brands achieve innovation through design thinking.
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