J.D. Jaramillo, owner of and general manager at Friendly Pest Solutions in Tampa, FL, joins the podcast to share his journey from starting small to scaling to over 2,200 customers. J.D. explains the critical importance of creating a solid business foundation by developing Standard Operating Procedures (SOPs) for everything from treatment processes to sales proposals. He advises new owners on how to translate knowledge into documented procedures and emphasizes involving team members in the process. J.D. also discusses how FieldRoutes technology brought structure, automation, and critical transparency to his operations, highlighting the essential role of technology in supporting a growing team and maintaining high-quality customer service.
Join us as we discuss:
[5:28] Why an early focus on SOPs and training is essential to early growth
[11:10] The importance of Google reviews and an excellent online presence
[16:48] How FieldRoutes’ Route Summary Report boosts tech engagement
Check out these resources we mentioned during the podcast:
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