Scott and Caitlin get practical in this episode to discuss one of the most important aspects of legendary brands: hiring an excellent team. You can have the best systems and values, but if your employees don't uphold these systems or values, it can quickly fall apart. Operational Excellence starts with getting the right people on board.
In particular, Scott and Caitlin discuss:
The Three C's to look for in new candidates
Why most companies focus solely on competence and miss out on crucial aspects of a great hire
How to identify and articulate your organization's unique character values
Practical strategies for testing character and chemistry during the hiring process
The surprising truth about which of The Three C's you can compromise on (hint: it's not what you think!)
Real-world examples from industry leaders like Chick-fil-A and insights from their consulting work
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P.S.: If you're ready to take your learning to the next level, beyond what we can cover in this podcast, then Legendary Brands Academy was made with you in mind. The online program will show you exactly how to transform your brand into a game-changer in your industry. No more wishing things could be different -- no more theorizing without action -- no more saying "that's for other brands, but not for me." With Legendary Brands Academy, everything is designed for you to take action and see transformation in real-time. You'll learn the step-by-step systems you can begin to implement today. So if you're ready to see real change, real results, and real Raving Fans for your brand, then you can check out Legendary Brands Academy here: www.LegendaryBrandsAcademy.com
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