Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.
00:00 Howdy, Super Bowl
01:16 The magic of voice
06:55 Limitations and potential of voice and smart TVs
13:13 Why hasn't Alexa got better faster?
17:00 Alexa: verticalising vs ecosystems
20:35 Charter's first class phone service
28:00 Moving from reacting to proactive CX
31:38 Technology and consistency
34:30 DeepMind's AlphaCode: computers that can code
37:40 AI to enhance developer productivity
41:20 Productivity vs the creation of crap
41:55 Will problems ever be absolutely solved?
45:30 Gartner's Magic Quadrant and its role
51:07 Sign off
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