Tyler talks with Paul Lawrence, who was unanimously confirmed as Under Secretary for Benefits in April 2018, and the only political appointee in Veterans Benefits Administration (VBA). Paul oversaw 25,000 career employees during his nearly three years as Under Secretary. Some of his accomplishments were ensuring veterans received more benefits faster and at a lower cost than at any time in VBA history. As a businessman, he implemented proven business practices, streamlined the bureaucracy, and created a public presence rebranding VBA as an organization successfully supporting Veterans. His newly published book Transforming Service to Veterans: How I pursued performance excellence at the Veterans Benefits Administration in the U.S. Department of Veterans Affairs is now available.
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