COVID has taken a significant impact on hospitality people at all levels, and continues to challenge us in many ways, from the direct health complications to work and business pressures.
As the world and the industry starts to recover, we now thinking about things differently, particularly in our life priorities. Catherine and I discuss the changing corporate culture and how positive leadership embracing change can lead to business success through people.
We explore:
- How leveraging awareness enables us to rid the business of the parts that aren’t working and retain the things that are
- How corporate culture is changing
- What hoteliers should be focussed on in supporting a positive corporate culture in the future
- Beyond the environment how we can leverage the wisdom we have to create a world we want to live in that’s not just economically driven
- How changing guest expectations impacts the development of properties
- How hoteliers can achieve the shift required and remain on brand
- How brand psychology is moving from product to service
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