Chapter 1:What are some key quotes from Crucial Conversations
"The mistake most of us make in our crucial conversations is we believe that we have to choose between telling the truth and keeping a friend."
"People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool – even ideas that at first glance seem controversial, wrong, or at odds with their own beliefs."
"Not all opinions are of equal worth. The trick is to hear others out before deciding which opinions to keep and which to discard."
"When it's safe, you can talk about almost anything and people can handle it. When it's not safe, no matter how sincere or convincing you are, your message won't get through."
"To be persuasive we must be open to being persuaded. Seeking first to understand is the most important habit of successful communication."
"When you are hurt or angry, start with the heart. Begin with what you really want."
"There are only three choices when it comes to addressing people who violate your expectations: You can go silent, you can go violent, or you can go to dialogue."
"Choose what and if. What should I say? And if I do, what will happen?"
"You have to choose between the results you want and the methods you use. Nice or honest? Diplomatic or forthright? Respectful or bold?"
"When we become emotionally hooked, as many of us do, we lose sight of our original goals and begin to act in ways that undermine what we really want."
Chapter 2:Book called Crucial Conversations
The book you mentioned is called "Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. It is a highly acclaimed book that provides practical strategies and techniques for handling crucial conversations effectively.
In "Crucial Conversations," the authors emphasize the importance of open and honest dialogue in high-stakes situations, such as conflicts, confrontations, or negotiations. The book offers a framework for navigating difficult conversations and fostering better understanding and resolution.
The authors introduce concepts like "the pool of shared meaning" and discuss how to create a safe environment for dialogue, where all parties can express their thoughts and feelings without fear. They also provide techniques for managing emotions, staying focused, and avoiding destructive patterns of communication.
With real-life examples and case studies, "Crucial Conversations" provides readers with actionable steps to improve their communication skills and achieve positive outcomes in challenging situations. It emphasizes the power of dialogue in building stronger relationships, resolving conflicts, and making better decisions.
Chapter 3:Audio Book Crucial Conversations
You can find audiobook versions of "Crucial Conversations: Tools for Talking When Stakes Are High" on various platforms, such as Audible, Google Play Books, or Apple Books. These platforms typically offer a wide range of audiobooks that you can purchase or sometimes even access through a subscription service.
