Jane Honey : How Will Conversational Tech Impact CX

Description

Jane is the Senior Director of Product at Intercom. She’s also worked as the Chief Product Officer at Canon and Product Director for Moonpig.com.

Her main Roles revolve around; Product leadership, team leadership, innovation & culture change, and relentless customer focus:

In our interview today, some of the topics we discuss include;

Conversational engagement and support
What you as a business leader can expect by implementing conversational cx
Providing personalized high quality customer support to build ongoing customer loyalty
The type of businesses that are best suited for Conversational Technology as a strategy.
Leveraging consumer trends data to keep up with Conversational strategies.
Relationships with your customers through personalized messenger based experiences.
Scaling your business without necessarily having to scale your support team.
The future of conversational relationships.

Connect with Jane