How will the metaverse and web3 change customer experience? Colin Cosell, Ellen Fearnley and Adam Burns are joined by Hussein Dajani, Nissan’s GM of Digital and Customer Experience Transformation, to talk trends, tactics and toes in the water. Let us know what you think in the comments or email podcast@gdsgroup.com.
Key discussion points include:
How to make physical CX more digital
The infrastructure problem
Into the metaverse
Connect with Hussein M. Dajani
Resources mentioned in this episode
The Drum – 5 brands already embracing the metaverse
Mendix – The case for automated customer engagement
Nissan – Intelligent mobility
CMS Wire (Scott Clark) – How Web3 changes the content model
GDS Group – Meet the Boss roundtables
GDS Group – Customer Experience summits
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