Description

Kristina Cartwright, Ben Thompson and Adam Burns discuss the future of retail and ask: is it really digitize or die?

Plus: are shopping malls the CD format of retail, what happens to cookie-cutter retail spaces when the next generation of customer wants to be unique, and can live-streaming ever replace the luxury goods experience?

Key discussion points include:

Digitize or die… Or protect and serve?

Is the future of retail being made in China?

What if I don’t want to digitize or die?

Let us know what you think in the comments or email podcast@gdsgroup.com

Connect with Kristina Cartwright Kristina Cartwright | LinkedIn

Connect with Ben Thompson  Ben Thompson | LinkedIn

Connect with Adam Burns Adam Burns | LinkedIn

Resources mentioned in this episode:

• McKinsey survey on pandemic-related digital change, mentioned by KC COVID-19 digital transformation & technology | McKinsey
• Salesforce report on the state of the connected customer, mentioned by KC 15,000+ Consumers and Business Buyers Weigh in on the Future of Customer Engagement - Salesforce News
• Alibaba’s ‘new retail’ explained video Alibaba's "New Retail" Explained - YouTube
• If you want to join our community of executives leading the way in business and digital transformation, you can visit our website here: The Leading Provider of Virtual Executive Events & Summits | GDS Group