Episode Description
What if culture wasn’t just an HR buzzword—but the engine behind real innovation, trust, and business growth? In this episode of Strategy for Breakfast, Amanda Brilhante sits down with Cindy Chastain, the Former SVP, Global Head of Customer Experience & Design at Mastercard, to unpack why culture is far more than a branding exercise. They explore why trust is non-negotiable, why even killing a product can be a cultural win, and how meaningful change often starts with small, intentional steps.
For more, hear our extended conversation on YouTube!
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