In this episode, Steve Larosiliere interviews Aaron Cash from Fine Line Millworks, who shares his journey of starting the company and navigating various challenges, including the impact of COVID-19. They focused on creating a customer-centric experience and developed a process to understand and meet their clients' needs. They also leveraged online platforms like Zoom to connect with customers and showcase their work. Through strategic partnerships and exposure on HGTV and Magnolia Network, they gained recognition and expanded their client base. Currently, they are working on developing new products and finding the balance between custom work and scalability.
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