Sam Bradford, the Director of Human Experiences at The Process Fixer, joins Derrick to discuss a side of the entrepreneurial world sometimes left neglected: employee well-being. Sam comes from Dutch Bros, a company often lauded for its phenomenal customer relations; something Sam attributes to a company culture that values its workers. But what does that look like in practice? And how does that contribute to more positive customer outcomes?
Chapters:
0:00 - Episode Preview
1:06 - Introductions
2:21 - Sam's Work at TPF
4:49 - Creating Capacity
8:37 - Helping Employees at Home
12:58 Making War on Waste
15:51 - TPF's Message
19:22 - Connecting with Your Employees
23:20 - Rejecting Bad Customers
25:07 Inspiration, not just Information
28:10 Outro
