Missed the full conversation? Here’s your shortcut.
In this episode’s highlights, Bill’s MD Tom James breaks down what it really takes to lead change in hospitality - from repositioning a legacy brand to launching delivery with precision.
You’ll hear:
>> Why brand clarity matters more than ever
>> How Bill’s doubled down on breakfast, brunch and Gen Z appeal
>> The role of systems in enabling fast, frictionless change
>> What 66,000 pancakes tell us about product-market fit
>> Why investing in people is the smartest move you can make
Hosted by Conor Sheridan, CEO of Nory.
Connect with Tom James on LinkedIn.
