Hiring a “quality manager” in China or Asia doesn’t always mean you’re getting someone who can actually protect your brand. In this episode, Renaud walks through how to tell a real quality leader from a simple document handler: the interview questions that expose true ISO 9001 competence, what strong (and weak) answers sound like, and how this role can either quietly drain money… or drive real improvement.
Episode Sections:
- 00:00 – Cold Open: Can you trust that “quality manager”?
- 01:00 – Why the quality manager hire is a “hidden” benefit (or risk)
- 02:30 – Do you want a document pusher or an improvement leader?
- 04:45 – ISO 9001 “trick questions” that reveal real knowledge
- 07:00 – Can they explain the system, not just recite the standard?
- 09:20 – Scenario: lots of customer complaints – what do they actually do?
- 12:30 – Switching between “heavy” analysis and fast problem-solving
- 14:00 – What “profile” are you really looking for?
- 16:00 – Paying more for the right person vs. the cost of poor quality
- 18:00 – Wrap-up: Practical takeaways for your next hire
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