Opening in Beiruit, but it's a simulation. We're going to fly with Middle East Airlines (MEA) in this episode as it implements the socio-technical practice of "safety first" by teaching procedures with accurate communication, collaborative sense, and active monitoring. I discuss MEA's internal program development decision, data collection techniques (documents, interviews, and event narratives), and the importance of considering communication a core competency.
I examine the misguided tendency to want simple and concise narratives. Using the reluctance to simplify principle of high-reliability organizations, I contend that it is preferable to embrace complexity in order to address issues that develop into problems, which in turn become consequential.
Takeaways: State any drift early, design for variety, and avoid the tendency to let convenience stand in for reality.
IMPORTANT: The cockpit dialogue is a non-expert dramatization for educational purposes only. It’s not official phraseology, may omit airline- or country-specific procedures, and should not be used as a reference for flight training or operational decision-making. For aviation guidance, consult certified instructors, company manuals, and regulator publications.
