Innovation expert Stephen Shapiro talks about standing out by focusing on what makes you truly irreplaceable. Drawing from his book Pivotal, Stephen shares why innovation is a capability, not a trend. Learn how to avoid shiny-object syndrome, embrace stability, and uncover your team’s real differentiator… plus a look at his teamwork tool, Personality Poker.
Tune in to this episode as we explore:
(03:40) Building stability before change
(07:38) Individual differentiation drives organisational success
(12:15) Radio flyer's purpose: lasting smiles
(13:45) Creating distinctive customer experiences
(18:42) Focus on present differentiators
(22:52) Real-time feedback in leadership
(26:08) Focus on identifying opportunities
(29:35) Engage lost and potential customers
(30:33) Combatting confirmation bias in innovation
(34:18) Refocus on core strengths
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