In this episode of The Brief, Denise and Logan revisit the July/August 2024 issue of the Multi Housing Advocate, “Above and Beyond,” and examine what turns everyday resident service into a memorable experience.
The conversation explores how thoughtful communication, smoother move-ins, personal connection, and community involvement can build trust and loyalty. It also considers why going above and beyond must be balanced with fair and consistent treatment. Although published in 2024, the central lesson remains relevant today: exceptional service rarely requires a grand gesture. It begins with listening, following through, and making people feel valued.
📖 Read Above and Beyond: mmha.com/Advocate
🎟 Explore Changing the Game – Fall Conference & Expo: mmha.com/ctg
🎙 Coming October 2 – Interview with Jennifer Spadine: mmha.com/TheBrief
🏦 Thank you to our Founding Sponsor – Citizens State Bank: csbnet.net
