Yousaf breaks down a strange and uncomfortable client offboarding situation that turned into an unexpected lesson on agency boundaries, competitor handoffs, and professional scope. What started as a normal transition after a two-year client relationship became awkward when the client asked YRV to help the new agency get onboarded and connected properly.
He walks through the real issue: offboarding is one thing, but helping a competitor who is taking over the account is completely different — especially when that agency should already know how to handle the technical setup themselves. The request raised bigger questions around scope, billing, professionalism, and whether agencies are under any obligation to assist a replacement vendor beyond a clean handoff.
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