How can you make the customer experience better?
My guest here in Episode 32 is Jane Hubbard, the founder of People Jigsaw.
Jane has enjoyed a vast and varied career, but the thing that consistently shines through is her ability to make the people experience better, for both the customer and the employee.
Jane explains:
- Why the midlife crisis is a reflection point
- Where to go from a career pinnacle
- How reflecting can give clarity on your next steps
- How she progressed by making herself redundant
- Why you need a good ‘number 2’
- Why every organisation should invest in their people
- Why working with integrity is a recipe for success
- How you can leverage platforms to improve your offering
- Why it’s important to find kindred souls
- What to do when the phone doesn’t ring
Jane’s best advice is to learn to touch type. Listen and it will make sense!
Enjoy!
