Description

Steve Bederman was invited on the Customer Service Academy Podcast, moderated by Tony Johnson.

In this episode, I interview Steve Bederman, the CEO of NobelBiz, about success with virtual call center service.

1. Building great team experiences builds great call center experiences
2. Don't make jobs so complicated - make it simple for team members and call agents to take care of customers
3. Hire problem solvers into every part of your organizations to help them keep promises to customers and callers
4. Call center leaders must understand that call center agents are the heart of the organization

https://nobelbiz.com/blog/trust-energy-in-your-virtual-call-center-with-steve-bederman/

Customer Experience Strategy, Training, and Consulting | Ignite Your Service Training and Consulting

Follow Steve on:

https://www.linkedin.com/in/stevebederman

https://www.youtube.com/@stevebederman