To understand why regulation should be seen as an enabler rather than a barrier to innovation, Michael Avery met with Lerato Lamola, Partner at Webber Wentzel. They unpacked why thinking outside the box and adopting a consumer-first mindset is critical, and how this applies to South Africa’s shifting retail banking and fintech landscape, particularly in light of the Conduct of Financial Institution's (COFI) mandate. Lerato also shared her expertise on payments infrastructure, crypto regulation, exchange controls, and new opportunities for non-bank payment providers.