Allied Solutions’ Nikki Warner sits down with Jeff Kennedy, David Tuyo, and Steve O’Connell to explore strategies for attracting and engaging Gen Z members.
From digital-first experiences to employee-driven community impact, and from authentic storytelling to trusted partnerships, these leaders share how they’re evolving to meet changing member expectations — without losing sight of the credit union promise.
In this episode:
00:00 – Introduction
00:46 – The Gen Z Challenge
01:21 – Designing the Digital Experience
02:05 – Digital-First vs. High-Touch
03:09 – Telling Your Story in Real Time
03:29 – Community Involvement That Resonates
04:31 – Using Interns as Gen Z Focus Groups
05:24 – The Credit Union Promise
06:40 – Closing the Generational Gap
07:16 – Partnering for Digital Innovation
08:37 – Meeting Gen Z’s Speed Expectations
09:27 – What Makes a Trusted Partner
