Nikola Mrksic is CEO at PolyAI – a Cambridge University spinout who raised $14m in VC funding for their automated customer service solutions
We explored why:
- society will be so much better off once fully automated CS solutions replace tedious customer service roles
- true conversational AI is so much more impactful than the "glorified chatbots" most organisations deploy
- being a 1st-time CEO with a technical background is such a joyful experience of personal growth
- recruiting your initial senior hires is so tricky - yet so crucial for business success and CEO sanity!
- the US market is so far ahead of Europe in terms of technology adoption & product management expertise
For more insights into the future of work & customer service automation check out https://www.polyai.com and for guidance on recruiting stellar leadership & senior executive talent for B2B SaaS startups & scaleups head over to https://alpinasearch.com
