As winter tightens its grip, many Ames residents are feeling the strain, especially when utility bills start to spike. In this episode, Bill Gebhart welcomes back John Odenweller, Utility Accounts Supervisor for the City of Ames, to help unpack what resources are available, how to navigate changes to your utility bill, and what you can do right now to stay warm and supported.
From LIHEAP (Low Income Home Energy Assistance Program) to emergency utility support and disconnection protections, John breaks down what assistance is out there, who’s eligible, and why it’s critical to act early. The episode also covers the City’s new utility customer portal, what’s changed, what’s easier, and how to get started.
Plus: A spotlight on The Ames Warming Place, a community-run overnight shelter that opens during extreme cold at First United Methodist Church (516 Kellogg Ave), offering refuge and warmth to those in need.
Episode Highlights:
What LIHEAP is and how to apply through MICA
Eligibility details and documentation needed
Emergency help for overdue bills and disconnection notices
Tips for accessing support without delay
Key changes to your monthly utility bill
Resources for in-person or online help
Information about The Ames Warming Place and how it supports the unhoused during dangerous weather
Resources Mentioned:
micaonline.org for LIHEAP applications under “Energy Assistance”
CityOfAmes.org/BoardsAndCommissions for civic engagement opportunities
City of Ames Utility Customer Service for help with billing questions
The Ames Warming Place located at First United Methodist Church, 516 Kellogg Ave
Stay warm, stay informed, and as always, thanks for tuning in to Ames in Focus.
